The SUNTRADE LLC. respects the privacy of the people we deal with and we uphold high standards of privacy practice and security. This policy explains how we handle personal information and how we interact with you online.
Whenever we handle personal information, we take steps to ensure that appropriate standards of privacy practice and security are applied.
The information we collect
For most products and services it is necessary for us to collect ‘personal information’ such as your name, identity details, contact details, transaction information and other personal details where needed (such as gender, marital status and financial information).
Why we collect personal information
We collect personal information about you which is reasonably necessary to:
provide you with quality products or services.
Without such information, we may not be able to process your order or provide you with an appropriate level of service.
Keeping information accurate and up to date
We take reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
Keeping information secure
We use security procedures and technology to protect the information we hold. Access to and use of personal information within SUNTRADE LLC. seeks to prevent misuse or unlawful disclosure of the information – this includes internal policies, auditing, training and monitoring of staff.
If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them.
Where the personal information we collect is no longer required, we delete the information or permanently de-identify it in accordance with relevant laws and our records management policy.
How you can access or correct your information
You can contact us to request access to or correction of your personal information. In normal circumstances we will give you full access or make the requested corrections to your information. However, there may be some legal or administrative reasons to deny these requests. If your request is denied, we will provide you with the reason why (if we can). Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.
Dealing with SUNTRADE LLC. online
When you visit SUNTRADE LLC. website you will browse anonymously unless you have logged into a client portal or accessed the website from a personalised communication from JED.
A 'cookie' is a packet of information placed on a user's computer by a website for record keeping purposes. While cookies are not considered personal information, they are generally used on SUNTRADE LLC. sites to:
manage advertising - when you see one of our ads on a third party website, cookies are sometimes used to collect anonymous information about the page you visit and the type of software you are using
monitor traffic - we use anonymous information to track how people are using the SUNTRADE LLC. website. This may include time of visit, pages visited and some system information about the type of computer you are using
monitor your use of our website
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the Help menu of your browser to learn how to change your cookie preferences).